Cancellation Policy

We keep it simple

Rentwlo has 2 types of cancellation policy:
Flexible, or, Moderate

Landlords decide which policy is appropriate for them.

General conditions

Each reservation is considered independent from all others.
The Cancellation Policy applies individually to each reservation.

When tenant cancel a booking

Type 1 – Flexible

If you are a tenant:
Before payment : you can cancel at any time and you won’t be charged.
After payment :
– More than 30 days to Check-In: We refund 100% of the rent paid.
– 30 to 15 days : We refund 50% of the rent paid.
– 14 to 0 days : No refund.

Type 2 – Moderate

If you are a tenant:
Before payment : you can cancel at any time and you won’t be charged.
After payment :
– More than 60 days to Check-In: We refund 100% of the rent paid.
– 60 to 46 days : We refund 75% of the rent paid.
– 45 to 31 days : We refund 50% of the rent paid.
– 30 to 0 days : No refund.

For Tenant cancelled bookings (for both type 1 and 2) the Rentwlo Service fee + VAT is not refundable. Refunds are only for the rent paid.

If you are a landlord (for both Type 1 and Type 2):
The rent not refunded to the tenant will be paid to the landlord minus Host fee and VAT.

When landlord decline or cancel a booking

If you are a tenant:
Before payment : you won’t be charged.
At any time after payment: We will refund 100% of the payment you made through Rentwlo. That includes Rent, Service fee and VAT.

If you are a landlord:
You can decline or cancel bookings at any time, before or after tenant payment, without a cost penalty.

Note for landlords: cancelling reservations may cause your listings to be ranked lower in search results and list presentation. We explain this in more detail in page Help Center.

How to get a credit? Or a refund?

Please read page Credits & Refunds.

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