Credits and Refunds

Credits

A Credit is an Online Refund.

If your booking was cancelled and you had already paid, we give you a Credit. It’s logical and fast.
The Credit is added to your Dashboard typically within 1 day. See Dashboard / Credits.

You can use your Credit immediately in your next booking. You don’t have to do anything, the Credit will appear in the calculations of your next booking request.

If the new booking is a higher value, simply pay the difference.
If the new booking is a lower value, the difference will remain as a Credit.

For any Credit you have, you can ask us at any time for a refund (transfer to your account) and we do it as soon as possible.

Credit value:
Credit calculation is per reservation. Each reservation is considered independent from all others.
The Credit value given to you after a cancelled reservation is the amount you are entitled to, according to our Cancellation Policy. The Credit always corresponds to your refund.

Refunds

To get your refund:

1. First go to Dashboard / Profile / Payment Method and complete the information in sections ‘Select Personal or Business Bank Account’ and ‘Select Your Payout Method’. Complete the information there, so we know how to pay you.

2. Go to Dashboard / Credits.
Rentwlo will give you a Credit. You can see it there. We also add a small text explaining your calculation, always according to our Cancellation Policy.
Once you have a Credit, the button ‘Request Refund’ is displayed. Click on it to request your Refund (transfer to your account). Within a few days, it’s done.

Refund value:
The Refund is the same value as your Credit.

Cancellation Policy

You can confirm the credit or refund value by consulting our Cancellation Policy.

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