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Credits | Refunds
A Credit is an Online Refund.
If your booking is cancelled we give you a Credit.
The Credit is added to your Dashboard typically within 1 day. See Dashboard / Credits.
Credit value: The Credit given to you is the amount you are entitled to, according to our Cancellation Policy. The Credit corresponds to your refund.
You can use it immediately in your next booking. You don’t have to do anything, it will appear in the calculations of your next booking request.
If the new booking is a higher value, simply pay the difference.
If the new booking is a lower value, the difference will remain as a Credit.
For any Credit you have, you can ask us at any time for a refund (transfer to your account) and we do it within 1 or 2 days.
Conditions: Credit calculation is per reservation. Each reservation is considered independent from all others.
To get your refund:
1. Go to Dashboard / Profile / Payment Method and complete the information in sections ‘Select Personal or Business Bank Account’ and ‘Select Your Payout Method’, so we know how to pay you.
2. Go to Dashboard / Credits.
First we give you a credit. See it here. We add a small text explaining the calculation, according to our Cancellation Policy.
Once you have a Credit, the button ‘Request Refund’ is displayed. Click on it to request your Refund. Within a few days, it’s done.
Refund value: The Refund will be the same value as your current Credit.
Need more information? Try our Directory.
We’re also available on email, whatsApp, or phone call (+351 93 714 11 22).